The real strength of Lowell House is our ability to pull together as a community, as a family. And like a strong family, we have faced down so many threats over our 50 years through a sense of teamwork, shared support and the strong belief that our commitment of service to clients and community requires both our courage and vigilance.
The individuals we treat and support are a particularly vulnerable population. Continued services and supports are critically important to their health and recovery. We will do all we can to keep those services available in some form as long as we’re permitted, and prudent infectious disease control allows us to continue without a negative impact on staff and their loved ones. The spread of the Coronavirus may also have a disproportionately negative impact on our clients in recovery since many are also struggling with related medical issues. Slowing the spread of Covid-19 and thus the widespread impact on people in recovery is not just our job in the next few months, it's our mission!
Things have changed rapidly for all of us in the past few days. It became evident last night that we couldn't continue to provide needed services at our new site with a blend of live center-based and virtual services with staff working from home, so we are in the process of plan B - converting to remote virtual services and connections for every program and service with the exception of our Recovery Homes/Sober Houses. Here's what we're asking all our clients and partners to do:
- For anyone needing a phone or video appointment for individual and group treatment, recovery coaching, case management support or joining our early recovery Structured Outpatient Addictions Program (SOAP) please call (978) 459-8656 for an on-line intake appointment. The individual completing the intake will provide specific instructions, both verbally and by email, for the next steps. Our team of front desk support staff, case managers, counselors, and therapists will all be ready to listen and help to provide the same high quality, sensitive service we have provided for over 50 years.
- The Recovery Cafe' Lowell Staff is still here for you virtually. You are not alone! As of Tuesday, March 24, 2020 per the Governor's Coronavirus order, the Recovery Cafe' Lowell has temporarily closed its doors. If you need help, or just someone to talk to, please call Rich at 978-735-3734 or Jaime 978-770-8919.
- The Sheehan House, Men's Recovery Home, Zack's House and our sober houses, will all be open. We are accepting new referrals at each of our houses. Please be aware that during the Coronavirus situation, no visitors will be allowed in the residential programs and we will be emphasizing social distancing and heavy disinfecting. We will also prepare a quarantine room at each location just in case. Please call Diana Newell at 978-941-4579 if you have a referral, need support or have any questions.
- Finally, we will have a day call-in line for people who are in distress or just need information on community resources. We also have a “clinician on-call” line for after-hours to reach a Lowell House clinician. In case of an emergency. please call 9-1-1 immediately.
o Daily Call-in Line will be open from 9:00 AM – 5:00 PM daily beginning on Monday, March 23, 2020. It will be staffed by an experienced case manager or recovery coach. The call-in number is (978) 866-9145. Alternately, you can call the Commonwealth hot-line 2-1-1.
o The after-hours clinician line is staff by an experienced clinician and should be only used when other resources are exhausted. The Lowell House ATR after-hours on-call clinician's number is (978) 788-4545. Alternatively, you can call the Lowell Crisis Team at 800-830-5177.
Again, if you have an emergency of any kind, please immediately call 9-1-1
We will vacate our 101 Jackson Street Facility and roll-out the current plan by Monday, March 23, 2020. Please be aware that there will be a gradual transition as we implement a very complex plan, so please be patient as we make adjustments and call our main number (978) 459 - 8656 if you have any feedback or questions. Most of our information on this new plan and regular updates will be posted on www.lowellhouseinc.org - please come and visit us.
We are a recovery community. People in recovery have taught us all the power of persistence and the critical nature of responsibility. Taking care of each other is a long-standing tradition. The decisions we’ve made in the past 24 hours will help to protect the most vulnerable members of our community while giving a safe haven of support through available technology. Isolation will continue to be a major concern, but we hope the sacrifices we make today will bring us all back together in the months ahead. And what a reunion that will be! Thanks again for your patience, understanding, and support.