Frequently Asked Questions

Frequently Asked Questions About Addictions and Lowell House, Inc.

How do I know if I'm addicted?

Addiction is a complex, compulsive disease. When any type of compulsive disorder begins to interfere with the quality of life or your overall health and welfare, you may need help. The following websites have detailed answers to this question with potential resources for taking that next step.

Will my visit and information be confidential?

Your privacy is a high priority to our professional and support staff. They are all trained in the rules and regulations governing privacy in health care organizations referred to as the Health Insurance Portability and Accountability Act (HIPPA). In addition, all LHI employees sign a confidentiality statement and your record is stored in a locked cabinet in a secure record room. If you feel that your privacy has been violated, please ask to speak to the  Human Rights Officer at your program location.

Can I be seen at a Lowell House program while I'm still using an addictive substance?

Yes, but we strongly recommend that you call our main number and make an appointment with one of our case managers to determine the correct level of care needed and plan out an effective course of action.

How long do I have to wait to begin a program?

Wait times vary depending on programs. Our Structured Outpatient Addictions Program or SOAP and our clinical outpatient programs only have a one to two week wait before being seen by a highly skilled therapist. The residential Recovery Home has a wait time of two to four months while the Sheehan Program generally has a six to eight week wait for admission. Our sober houses, Saving Grace and the Hanover House, have long-term residents but frequently have openings as life situations change. Each section has a link to an application to begin the referral process.

How do I get help with housing and jobs?

Our case management, treatment and residential staff are all familiar with a variety of community resources, including housing and employment. We have a number of community partners that specialize in support services and will help to assess your needs and place you in the most effective program. Our partners include:

  • The Lowell Career Center
  • CTI, CBA and the Lowell Housing Authority for housing issues
  • Mass Rehab Commission
  • The Lowell Transitional Living Center
  • Lowell Community Health Center
  • Mental Health Association of Greater Lowell 

Please refer for our Helpful Resources section of our website for additional information.

Have a question that is not covered here? Use the email portal in our Contact Us page of this website and we'll get back to you in forty-eight hours or less.